All plant orders received by 1 pm ET Sunday are shipped on Monday via USPS Priority Mail with delivery confirmation, which normally takes 2-3 days (please note that we may ship on multiple days of the week during busier periods). Orders received after the 1 pm cut-off time on Sunday will ship the following Monday (or on the next available shipping date). All plants are carefully packaged and shipped bare-root. Please understand that seller assumes no responsibility for lost plants. Please purchase the optional shipping insurance if this is of special concern to you. Seed orders are also shipped via USPS, and customer feedback has been that our plumeria seed germination rate is excellent! However, please understand that while the seeds we sell are fresh and viable, we cannot guarantee a specific germination rate for seeds.
Defective plants (i.e. ones that die) may be returned for a refund or replacement within 30 days of purchase. In order to receive refund or replacement, original plant must be returned to seller in its entirety. Once plant is received, buyer will be reimbursed for purchase price and return shipping. If a replacement is desired, seller will cover shipping cost of new plant, but not return shipping. Original shipping cost is non-refundable.
IMPORTANT: If you plan to return a plant, please let us know in advance so that we can provide you with more detailed return shipping instructions.